Refund Policy

The following items are not eligible for return or refund unless they are damaged or defective:

• Customized or personalized products
• Clearance, discounted, or final sale items
• Products that have been used, installed, or altered
• Products returned without original packaging or missing components
• Software, digital products, or downloadable content
• Products returned beyond the 7-day eligibility window

We reserve the right to determine, at our sole discretion, whether a product qualifies as non-refundable under this policy.

To initiate a return, follow these steps:

1. Log in to your account and navigate to the Orders section, or contact our support team directly.
2. Submit a return request with your order number and reason for return.
3. Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
4. Pack the product securely in its original packaging, including all accessories and documentation.
5. Ship the product to the address provided by our team, clearly marking the RMA number on the package.

Returns shipped without an RMA number may be rejected. We recommend using a trackable shipping method for returns.

Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds are issued to the original payment method used during purchase. The total refund timeline, including bank processing time, may vary:

• Credit/Debit Card: 5-10 business days after processing
• Bank Transfer/UPI: 3-5 business days after processing
• Store Credit: Issued immediately upon refund approval

In the case of partial returns, refunds will be adjusted for the value of returned items only. Any applicable restocking fees will be communicated at the time of return approval.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product. In such cases, we will reimburse reasonable return shipping costs upon presentation of a receipt.

Exchanges are processed on a case-by-case basis. If you need a different product variant or size, please contact our support team. We will do our best to accommodate your request subject to product availability.

Price differences between the original and replacement items will be billed or refunded as applicable. Exchange shipping costs may apply unless the exchange is due to a defect or error on our part.

If you receive a product that is damaged in transit, defective, or does not match the ordered specifications, please contact us within 48 hours of delivery. To expedite the resolution, please provide:

• Photographs or video evidence of the damage or defect
• The original packaging showing any shipping damage
• Your order number and a description of the issue

Upon verification, we will arrange for a replacement, exchange, or full refund at no additional cost to you. Shipping charges for returning defective items will be borne by Khaja Mobiles.

For non-defective returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Khaja Mobiles is not liable for lost or damaged return packages.

International returns and shipments to special zones may be subject to additional customs duties or handling fees, which will be the responsibility of the customer unless otherwise agreed.

For return requests, refund inquiries, or questions about this policy, please contact us: